jd99 Privacy Policy — Your Data, Your Rights

This Privacy Policy ("Policy") describes how jd99 ("we", "us", or "our") collects, uses, discloses, and safeguards the personal information of individuals ("you" or "Member") who access or use the jd99 website at jd99.vu and all related services. By registering for or using jd99, you acknowledge that you have read and understood this Policy and consent to the processing of your personal data as described herein.

We take privacy seriously. jd99 does not sell your personal data to third parties for marketing purposes. We collect only the data we genuinely need to provide our services, verify your identity, process your payments, and comply with applicable legal and compliance obligations. This Policy is written in plain language so you understand exactly how your data is handled.

jd99 collects personal data only where it is necessary for the purposes listed in this Policy. The categories of data we collect and the reason for each are set out below.

jd99 collects personal data through the following channels. We do not purchase personal data lists from third-party brokers or compile data about you from external social media profiles.

• Directly from you when you complete the registration form, submit KYC documents, make a deposit or withdrawal, contact our support team, or respond to a satisfaction survey.
• Automatically when you access jd99.vu — our servers log standard technical data such as your IP address, the type of device you are using, your browser version, and the pages you visit. This logging is standard practice for all web platforms.
• Through cookies and similar technologies when you browse jd99. We use session cookies to keep you logged in between page loads and preference cookies to remember your settings. See Section 8 for full details on our cookie use.
• From payment service providers such as bKash, Nagad, and Rocket when a transaction is initiated. We receive only the transaction reference and outcome — we do not receive your full mobile banking PIN or password.

jd99 processes your personal data only for legitimate, specific purposes. We do not use your data for purposes that are incompatible with those disclosed at the time of collection. The purposes for which we use your data are:

• To create and maintain your jd99 account, verify your identity and age, and ensure that only eligible members (aged 21 and above) can access the platform.
• To process your deposits and withdrawals in BDT via bKash, Nagad, Rocket, Upay, Visa, and Mastercard, and to maintain an accurate record of your transaction history.
• To detect and prevent fraud, money laundering, bonus abuse, and any other activity that violates our Terms & Conditions or applicable law.
• To provide customer support — including resolving account queries, processing responsible gaming requests such as self-exclusion and deposit limits, and investigating complaints.
• To send you service communications — including account security alerts, withdrawal confirmations, and important policy updates. We do not send unsolicited promotional emails; you may opt out of marketing messages at any time via your account settings.
• To comply with our legal and regulatory obligations, including responding to lawful requests from law enforcement or regulatory authorities and maintaining records required by applicable compliance frameworks.

Where we intend to use your data for a new purpose not covered by this Policy, we will update this Policy and, where required, seek your consent before proceeding.

jd99 processes your personal data on the following legal grounds, depending on the nature of the processing activity:

• Contract performance — processing necessary to provide the jd99 services you have registered for, including account management, payment processing, and game access.
• Legal obligation — processing required to comply with applicable laws including anti-money laundering regulations, age verification requirements, and responding to lawful regulatory or law enforcement requests.
• Legitimate interests — processing for fraud prevention, platform security, responsible gaming monitoring, and improving platform performance, where these interests are not overridden by your data protection rights.
• Consent — where we rely on your consent (for example, for optional marketing communications), you may withdraw that consent at any time without affecting the lawfulness of processing that took place before withdrawal.

jd99 does not sell or rent your personal data. We share your data only in the limited circumstances described below, and only to the extent necessary for the specific purpose in each case:

• Payment service providers — bKash, Nagad, Rocket, Upay, Visa, and Mastercard receive only the transaction data required to process your deposit or withdrawal. They operate under their own privacy policies and are not authorised to use your data for any other purpose.
• KYC and identity verification partners — when you submit identity documents, these are processed by a third-party KYC verification provider under a strict data processing agreement. Documents are used solely for the purpose of verifying your identity and are not retained by the provider beyond the period required for that purpose.
• Legal and regulatory authorities — jd99 will disclose personal data to law enforcement agencies, regulatory bodies, or other competent authorities when required to do so by applicable law, court order, or at the direction of a supervisory authority. We will, where legally permitted, notify you of such a disclosure.
• Platform infrastructure and technology providers — hosting, database, and content delivery partners who process data on our behalf under contractual data processing agreements. These providers are not permitted to use your data for their own purposes.

Where data is transferred outside Bangladesh for processing by any of the above partners, jd99 ensures that appropriate safeguards are in place — including data processing agreements that impose equivalent data protection standards on the receiving party.

jd99 retains your personal data only for as long as necessary to fulfil the purpose for which it was collected, or as required by applicable law. The retention periods we apply are as follows: account data and identity documents are retained for the lifetime of your account and for a period of five years following account closure, in line with standard anti-money laundering record-keeping requirements. Transaction records are retained for a minimum of five years from the date of the transaction. Technical logs are retained for up to twelve months and then deleted or anonymised.

Where personal data is no longer required and no legal retention obligation applies, jd99 will securely delete or anonymise the data so that it can no longer be associated with you as an individual. You may request early deletion of your data by contacting our support team, subject to any overriding legal retention requirements.

jd99 implements a range of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or alteration. These measures include SSL/TLS encryption for all data in transit, hashed and salted storage for passwords, access controls limiting data access to authorised personnel only, regular security audits, and secure data centre infrastructure for all hosted data.

Despite these safeguards, no internet-based service can guarantee absolute security. In the event of a data breach that is likely to result in a risk to your rights or freedoms, jd99 will take prompt steps to contain the breach and will notify affected members and the relevant authorities in accordance with applicable legal requirements. If you suspect your account has been compromised, contact our support team immediately.

jd99 uses cookies — small text files stored on your device — to operate the platform effectively. We do not use advertising cookies, third-party tracking pixels, or behavioural profiling technologies. The cookies we use fall into the following categories:

• Strictly necessary cookies — required for the platform to function. These include session cookies that keep you logged in while you navigate between pages, and security cookies that help protect against cross-site request forgery. These cookies cannot be disabled without breaking core platform functionality.
• Preference cookies — used to remember your language selection and display settings so that you do not need to re-enter them each time you visit. These cookies expire at the end of your browser session or after 30 days, whichever comes first.
• Analytics cookies — jd99 uses anonymised, first-party analytics data to understand which pages and games are most popular and how the platform performs on different devices and network conditions common in Bangladesh. This data is aggregated and does not identify individual users.

You can control cookie behaviour through your browser settings. Disabling strictly necessary cookies will impair your ability to use jd99. Disabling preference or analytics cookies will not prevent you from accessing the platform but may affect your experience. As jd99 does not use third-party advertising cookies, no cookie consent banner or opt-out for advertising tracking is required.

As a jd99 member, you have the following rights in relation to the personal data we hold about you. To exercise any of these rights, contact our support team. We will respond within 30 days. In complex cases we may extend this period by a further 30 days, in which case we will notify you.

• Right of access — you may request a copy of all personal data jd99 holds about you, together with information about how it is used and with whom it is shared.
• Right to rectification — if any personal data we hold about you is inaccurate or incomplete, you may request that we correct or complete it.
• Right to erasure — you may request deletion of your personal data where it is no longer necessary for the purpose for which it was collected, or where you have withdrawn your consent and no overriding legal basis applies.
• Right to restrict processing — you may request that we restrict the processing of your personal data in certain circumstances, for example while we are verifying the accuracy of data you have disputed.
• Right to object — you may object to the processing of your personal data where we rely on legitimate interests as our legal basis. We will stop processing unless we can demonstrate compelling legitimate grounds that override your interests or the processing is required for legal claims.

To exercise any of these rights, contact our support team at [email protected]. Please include your registered name, registered mobile number, and a description of your request. We may need to verify your identity before processing your request to protect against unauthorised data access.

jd99 is strictly an adult platform for persons aged 21 and above. We do not knowingly collect personal data from individuals under the age of 21. If we discover or are notified that we have inadvertently collected personal data from a person under 21, we will delete that data immediately and close the associated account. If you are a parent or guardian and believe your child has registered on jd99, please contact our support team immediately so that we can take appropriate action.

The jd99 platform may contain references to third-party services such as payment providers (bKash, Nagad, Rocket). These third parties operate under their own privacy policies, and jd99 is not responsible for their data practices. We encourage you to review the privacy policies of any third-party service you use in connection with jd99 before providing them with your personal information.

jd99 may update this Privacy Policy from time to time to reflect changes in our data practices, applicable law, or platform services. The revised Policy will be published on this page with an updated "Last updated" date. We recommend reviewing this Policy periodically. Where changes are material — for example where we introduce a new category of data processing — we will notify active members via their registered contact details or via a prominent notice on the platform.

Your continued use of jd99 following the publication of a revised Privacy Policy constitutes your acceptance of the updated terms. If you do not agree with the revised Policy, you must stop using jd99 and may request closure of your account by contacting our support team.

If you have any questions about this Privacy Policy, wish to exercise your data rights, or want to raise a privacy concern, please contact the jd99 support team. We are committed to resolving privacy queries promptly and transparently.

Email (plain text — not a link): [email protected]